The questions we get most, answered plainly. If yours is not here, message us on WhatsApp.
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A DeyPage field agent physically visited that address and recorded GPS coordinates, timestamped on-site photos and the owner's ID. HQ then reviewed and approved the submission. It is not self-reported and it is not automated.
365 days from the day HQ approves it. After that it lapses and the listing shows as unverified until a fresh visit is completed. There is no paperwork-only renewal.
No. Paying buys the field visit, not the outcome. If the visit does not check out, the badge is not granted.
Report it from the listing page. Three reports within 90 days automatically trigger an HQ review, which can keep, suspend or revoke the badge. Every outcome is logged.
Listing is free, with no time limit. Featured placement and verification are the only paid products.
Every submission is reviewed by HQ operations or your state manager before publishing. You will hear from us on WhatsApp either way.
Yes — claim it instead of creating a duplicate. You can verify ownership with a phone OTP or by uploading a document, and HQ reviews the claim. Each listing has one owner.
Up to 8 photos, 5MB each, JPG or PNG. We compress every upload so your listing loads on 3G, and add a DeyPage watermark.
Codes arrive on WhatsApp first and fall back to SMS if WhatsApp does not deliver. A code is valid for 5 minutes. After 5 wrong attempts the number is locked for 60 seconds.
Yes, from Profile in your account. Changing it requires verifying the new number with a fresh code.
Deactivate it from Data & privacy. Login is blocked immediately; your data is then retained under NDPR retention rules rather than erased on the spot. You can also request a full export of everything we hold.
Paystack for customers in Nigeria — USSD, bank transfer and local cards, billed in NGN. Flutterwave for diaspora and international cards, billed in USD or GBP. Both are always offered.
No. Your order stays pending until the gateway confirms the payment, and nothing activates before that. Activation is never driven by your browser.
Sent to WhatsApp and email as soon as payment is confirmed. Every transaction is also listed under Billing in your dashboard.
There is no automated refund flow. Contact us and a person will deal with it.
No — one review per business. You can edit or delete the review you left.
Yes. Owners can post one public reply per review, and their reply appears directly beneath yours.
Reviews pass through moderation. Anything flagged as spam or abuse is held for HQ to look at.
Still stuck?
WhatsApp reaches us fastest, Monday to Saturday, 08:00–19:00 WAT.
